Privacy Policy for Excellence and Mastery Drug Company Store
Effective Date: July 5, 2025
Excellence and Mastery Drug Company Store (“we,” “us,” or “our”) is committed to protecting the privacy of our website visitors and the confidentiality of any information shared with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, utilize our services, or interact with us.
1. Information We Collect
As a pharmaceutical agent and distributor, we collect various types of information to facilitate our operations and provide our services. The types of information we may collect include:
1- Personal Identification Information: Name, email address, phone number, professional title, company name, and other contact details when you inquire about our services, submit forms (e.g., contact form, pharmacovigilance report), or engage in business communications with us.
2- Professional and Business Information: Details related to your company, such as its type, operational scope, regulatory standing, and specific needs relevant to our distribution and agency services.
3- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. This information is typically collected through standard website analytics.
4- Pharmacovigilance Data: If you submit a pharmacovigilance report, we collect specific details about adverse reactions, product information, and patient (de-identified or anonymized where possible, or with explicit consent for identifiable data) and reporter information as required by regulatory bodies (e.g., JFDA).
5- Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
2. How We Collect Your Information
We collect information through various methods:
1- Direct Interactions: You may give us your information by filling in forms on our website (e.g., "Contact Us," "Pharmacovigilance Report" forms), corresponding with us by email, phone, or otherwise. This includes personal data you provide when you:
* Inquire about our products or services.
* Engage in business discussions or partnerships.
* Submit a pharmacovigilance report.
* Request marketing or information to be sent to you.
2- Automated Technologies or Interactions: As you interact with our website, we may automatically collect technical data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies and other similar technologies.
3- Third Parties or Publicly Available Sources:** We may receive personal data about you from various third parties and public sources (e.g., business directories, professional networking sites) as part of our business development and professional networking activities.
3. How We Use Your Information
We use the information we collect for various business purposes, including:
1- To Provide and Manage Our Services: To process inquiries, facilitate partnerships, manage importation and customs clearance, ensure regulatory compliance, handle product distribution, and manage financial transactions.
2- For Regulatory Compliance: To fulfill our obligations as a pharmaceutical agent and distributor, including reporting adverse reactions to the JFDA and manufacturing companies as legally required.
3- To Improve Our Website and Services: To understand how our website is used and to enhance user experience, website functionality, and service offerings.
4- For Communication: To respond to your inquiries, provide information about our products and services, and send relevant updates or alerts.
5- For Business Development: To identify and pursue potential partnerships with international manufacturers and local healthcare providers.
6- To Maintain Security: To protect our website and systems from unauthorized access or malicious activity.
7- For Internal Analytics: To perform data analysis, identify usage trends, determine the effectiveness of our promotional campaigns, and evaluate and improve our services, products, marketing, and your experience.
4. Disclosure of Your Information
We may share your information with third parties in the following circumstances:
1- With Manufacturing Principals: Information related to product performance, market intelligence, and especially pharmacovigilance data, will be shared with the relevant international pharmaceutical, medical device, or cosmeceutical manufacturers we represent, as part of our contractual obligations and for product safety purposes.
2- With Regulatory Authorities: Pharmacovigilance data and other legally required information will be reported to the Jordan Food and Drug Administration (JFDA) and other relevant government bodies as mandated by law.
3- Service Providers:** We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., IT support, website hosting, analytics providers).
4- Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
5- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
6- With Your Consent:** We may disclose your personal information for any other purpose with your explicit consent.
5. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal data both online and offline. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Pharmacovigilance data is retained according to strict regulatory guidelines.
7. Your Rights
Under Jordanian law and applicable data protection regulations, you may have certain rights regarding your personal data, including the right to:
* Request access to your personal data.
* Request correction of inaccurate personal data.
* Request erasure of your personal data (subject to legal obligations).
* Object to the processing of your personal data.
* Request the restriction of processing your personal data.
* Request the transfer of your personal data.
To exercise any of these rights, please contact us using the details provided below.
8. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, your rights, or our data practices, please contact us:
Excellence and Mastery Drug Company Store:
Address: Abu Nuseir St. Pizz Hut Building | Amman- Jordan
Email: [email protected] | Phone: +962 6 5233021